Return policy
We will replace or refund any item that is found to be defective with an identical item provided that we are notified of the defects within 7 days of delivery to you. After 7 days we will no longer be responsible for any defects found. Please inspect your item upon receipt.
ARCLINES will not replace or refund any merchandise that has been altered or damaged in any way.
However we do understand that mistakes can be made when you order, and mistakes may occasionally slip past our vigorous quality control department.
If you do return the item, we have done our best to make this process as painless as possible.
We accept the return for items that are :-
Faulty or damaged.
Not what you ordered.
More than 21 days late after the delivery estimate.
Items must be unused, unworn, unwashed, and undamaged. Items must have original tags intact. If the tags have been removed we will not accept the return and will not issue the credit.
If you'd like a return for reasons other than above, Please note shipping charges for both initial delivery and return will not be refunded.
There are 2 options for returning /replacing returned items:-
Replacement
Refund
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expenses. No amount will be reimbursed in this case.
ARCLINES will not replace or refund any merchandise that has been altered or damaged in any way.
However we do understand that mistakes can be made when you order, and mistakes may occasionally slip past our vigorous quality control department.
If you do return the item, we have done our best to make this process as painless as possible.
We accept the return for items that are :-
Faulty or damaged.
Not what you ordered.
More than 21 days late after the delivery estimate.
Items must be unused, unworn, unwashed, and undamaged. Items must have original tags intact. If the tags have been removed we will not accept the return and will not issue the credit.
If you'd like a return for reasons other than above, Please note shipping charges for both initial delivery and return will not be refunded.
There are 2 options for returning /replacing returned items:-
Replacement
Refund
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expenses. No amount will be reimbursed in this case.
How do you return?
1.Emails us within 7 days of receipt of your order to be eligible for refund or exchange. In your email please include:
Order number
Item number
The reason for the return, whether you'd like the replacement, refund.
2.You will hear from our customer support staff within 1 -3 business days. Do not return items without prior authorisation: The return will not be accepted.
Order number
Item number
The reason for the return, whether you'd like the replacement, refund.
2.You will hear from our customer support staff within 1 -3 business days. Do not return items without prior authorisation: The return will not be accepted.
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